Support

ArcLight6 MSP Support

For organizations with an active ArcLight6 engagement. Submit a ticket through the Support Portal, email Helpdesk@arclight6.com, or call us. New business inquiries go through Contact.

Need assistance?

Submit a ticket here

For all support requests, issues, or questions, submit a ticket through our Support Portal or email us at Helpdesk@arclight6.com. Existing clients sign in with their portal account.

Not a support question? Email consulting@arclight6.com.

How it works

Provide a brief description of your issue. Include any relevant details — screenshots, error messages, affected system, when it started. Our team responds promptly to assist you, and you get a reference number to track it.

Why submit a ticket?

Submitting a ticket ensures:

Faster and more organized response times. A clear record of your request. Better tracking for ongoing issues.
Priority 1Service down

Outage or active security incident. Call the number below — do not wait on the form.

Priority 2Degraded or blocked

Work is impaired but continuing. Submit a request; response windows are set in your engagement terms.

Priority 3Question or change

Guidance, documentation, scheduled changes, and scope questions.

Urgent

Something down right now?

Call your named contact, or the main line. You reach a person, not a queue.

Call 1-719-301-6280
Have this ready Affected system or site · when it started · what changed · whether data or CUI is involved · your engagement reference.

Request logged.

You'll get an acknowledgement with a reference number. For Priority 1, call 1-719-301-6280 now.

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Do not include classified information or CUI in this form. Call instead.